FAQs

Frequently Asked Questions (FAQ)

Welcome to our Greece-based online store! Below you’ll find answers to the most common questions about shipping, orders, payments, returns, and more.

1. Where do you ship?

We currently ship within Greece , covering all regions including Athens, Thessaloniki, Crete, and the islands.

2. How long does delivery take?

Delivery time usually takes:

  • 1–3 business days for mainland Greece

Delivery times may vary slightly depending on your location and courier delays.

3. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

4. How does Cash on Delivery (COD) work?

You pay the courier in cash when your order arrives.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number by SMS .
You can use it to track your package on the courier’s website.

6. What if I entered the wrong address or phone number?

Contact us as soon as possible via email or WhatsApp.
If the order hasn’t been shipped yet, we can update your details easily.

7. Do you offer free shipping?

Yes! We offer free shipping .

8. What is your return policy?

You may return your product within 14 days of delivery if:

  • The item is unused

  • It’s in its original packaging

  • You have proof of purchase

9. What if my item arrives damaged or defective?

We will replace any damaged or defective item free of charge.
Just contact us within 48 hours of delivery with photos or a short video.

10. How do I request a refund?

If eligible, refunds are processed within 3–7 business days after the returned item is inspected.
Refunds are issued through the original payment method.

11. Can I cancel my order?

Yes, you can cancel your order before it ships.
If it has already been handed to the courier, cancellation is no longer possible.

12. Do you have customer support?

Absolutely! We’re here to help.
You can reach us through:

  • Email: eastmarts@gmail.com

  • WhatsApp/Phone: +212679853459

Our team typically replies within 1–6 hours.